Frequently Asked Questions
Please review some of our Frequently Asked Questions or FAQs below.
YES! All our rentals are custom quoted based on your address and it's distance from the warehouse.
Yes! Please enter your time and date of your event along with the address for the event and our system will provide a detailed quote with the cost for delivery included. We our proud to deliver to all of the Austin Texas Area.
All our rentals are good for 1 day. You will be asked your desired delivery time and date also we will collect a pick up time as well. You are charged by the day and additional days are discounted!!
We aim to arrive as close to your desired delivery time as possible. Please understand that each situation is different and sometimes setup can take a little extra time.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
No. The jump should be clean when you get it. Centex Jump & Party Rentals cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
We accept all major credit and debit cards.
We do not accept cancellations. Instead your deposit will be held for a future event rental within 1 year of the original reservation date.
Yes, there is a 20% deposit required to secure a unit for the day.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.